Gratia Technology Private Limited respects your privacy and is committed to protecting your personal data in compliance with applicable data protection laws, including the Information Technology Act, 2000 (India) and Meta Platform policies.
This page explains how users can request deletion of their personal data collected through our digital platforms, applications and communication channels, including WhatsApp Business messaging services.

How to Request Deletion of Your Data

If you wish to delete your personal data, please follow the steps below:
1. Send an email to:
info@gratiatechnology.com
2. Use the subject line:
“User Data Deletion Request”
3. In the email, please include:
o Your registered mobile number (used for WhatsApp or other communications)
o Your name (optional but helpful)
o A brief description of the deletion request

Types of Data That May Be Deleted

Upon verification, we will delete or anonymize the following data, where applicable:
• Phone number used for WhatsApp or communication services
• WhatsApp message content exchanged with us
• Message metadata (timestamps, message IDs)
• User identifiers stored in our systems
• Any personal information collected through our applications or platforms

Processing Timeline

• Data deletion requests are processed within 7 to 30 business days
• Requests are verified to prevent unauthorized deletion
• Confirmation may be sent once the process is completed